For more than ten years, NDIs have provided a range of benefits and advantages to the users and the service suppliers. The NDIS FPRM functionality of Support Ability includes the ability to access Client Journals for NDIS FPRM Services, additional security barriers for both Client Journals and FPRM files. This has been done to ensure that the clients are fully protected against unauthorised access to their FPRM files.
If any user finds that he/she has accessed any NDI file or client journal that is not protected by any security measure, then such user will be required to provide proof to the NDIS FPRM vendor that such information was not accessed through the FPRM services or through any other means that the NDIS plan manager has allowed.
Additional benefits include the option of entering FPRM Client Journals from any device where FPRM Client Journal software can be accessed from. The user is assured that they will not be caught in an embarrassing situation where they have accidentally downloaded a confidential document. Further, the user will also be able to view the FPRM files that he/she has downloaded from the FPRM client. Similarly, they will also be able to print out the documents that they have downloaded from the FPRM service.
With the implementation of the NDIS Service Provider program supportability for the FPRM plans has been enhanced. This means that the users can obtain better and quicker support at the time of encountering any technical glitches when there is no time for a technical person to contact the FPRM provider to get help.
Supportability for the FPRM plans includes the provision of online help that the user can avail for any technical issues that they may encounter while using the FPRM plan.
In addition to that, the NDIS Plan manager will be able to track the usage of the FPRM services and the volume of the usage of FPRM services by each user group of users.
Also, supportability for the FPRM plans includes the provision of data and documents for the use of the plan administrators so that these administrators will be able to monitor the usage of the FPRM services.
Further, benefits are also being provided for the administrators to be able to easily track the user groups that are using the FPRM services. The purpose is to determine which group is using the most of the FPRM files, which group of users are paying the maximum amount for the FPRM services and which user group is using the lowest usage of the FPRM services.
The plan administrator will be able to identify any gaps in the service level of the FPRM plan so that these gaps can be rectified in future. The NDIS Plan manager can also track the use of the network by the users, and this information will help the administrator to know how efficient the network is in delivering the services that it is providing to the users of the NDIS scheme.
Apart from that, the NDIS plan manager can also get the report on the user groups provided with the service. The manager can assess the quality of the services that are being provided by the users of the plan. The user groups that are not paying the minimum required monthly charges can also be identified so that the users of such user groups can be contacted and offered additional benefits.